At SOFTMOZ, we strive to ensure that our customers are completely satisfied with their purchases. If you have any issues or concerns, please reach out to our support team.
Eligibility for Refunds
- Requests for refunds must be made within 30 days of purchase.
- Only the original account holder can make the request.
- The product must not have been used excessively or for unintended purposes.
Non-refundable Items
- Products purchased at a discount or on sale.
- License renewals or upgrades.
- Excessive usage of digital products rendering them ineligible for a refund.
How to Request a Refund
- Contact our support team through our website’s contact form.
- Provide your order details and the reason for the refund request.
- Allow 5-7 business days for an initial response from our team.
Refund Process
Once your refund is approved, the amount will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
For further assistance, please contact our customer support team. We appreciate your business and are dedicated to providing the best possible customer service.
SOFTMOZ